IT Support Assistant

  • Technology
  • Jakarta, Indonesia

IT Support Assistant

Job description

The role:

We’re looking for an IT Support Assistant (Level –junior with one year experience) to join our existing team in providing support to internal users in PropertyGuru’s office. Support includes fault diagnosis and resolution of Microsoft Windows and Mac OS desktops along with Linux, broadband fault diagnosis, reporting and tracking and keeping users updated during the process. You will also provide support on other products and services that we offer, including email, web, VoIP, router and firewall configuration.
 

This is what we have done already:

  • We have developed 5 property portals with dominant presence in 4 countries
  • Our traffic has passed 100 million monthly page views and is increasing fast
  • We win prestigious awards for property online portals every year and our web portals always occupy top most visited sites in all 4 countries


Responsibilities:

  • Be the 1st-level support to resolve users’ technical issues related to their desktops, laptops, tablets, phones, printers, network connectivity, website services and software 
  • Manage users’ email, chat, website services, and shared folder accounts 
  • Hardware & software maintenance (e.g. replace printer toner, apply software updates, etc.) 
  • Assist & communicate to users via email, chat, phone, and/or on-site

Requirements

  • Minimum 1 year of experience in relevant field
  • Excel at managing Windows and Office installations, deploying anti-virus solutions and generic software support 
  • Familiar with desktops, laptops and multi-function printers, smartphones, VOIP & conference phones, wireless access points, network switches, CAT5e cabling 
  • Some experience with networking, routing, VPNs 
  • Self-motivated, fast learner, detail-oriented, team player and a sense of humor 
  • Good knowledge on technical jargons