Client Service Manager
Job no: 492680
Work type: Permanent Full Time
Location: Kuala Lumpur
- Looking for highly motivated and experienced individuals to join us as Client Service Manager
- Identifying and understanding issues, problems, and opportunities; proposing solution to address customers challenges and taking action based on sound analysis and judgment
- Develops and oversees the development of custom solutions to address the needs of accounts, effectively presents the solution and negotiates compensation ensuring a positive outcome for all parties.
- Coordinates communications between product and service team members and account managers; is accountable for overseeing deliverables and managing timelines
- Monitors accounts’ performance and works to ensure deliverables are fulfilled in a timely manner; ensure renewals are done promptly and are meeting or exceeding KPIs.
- Working closely with customers, channel partners, and account team members to meet business goals and objectives.
- Possess at least Bachelor’s Degree either in Computer Science/Information Technology, Engineering, Business Studies/Management, Marketing, Commerce or equivalent
- 2 – 3 years of working experience in the related field/industry is required
- Prior experience in corporate software sales is added advantage
- Strong understanding of customer and market dynamics and requirements
- Strong proficiency in handling PC and mobile devices
- Proficiency in Microsoft Office
- Team player and able to work with minimal supervision
Advertised: Singapore Standard Time
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